1. Order Processing Time

Orders are generally processed and shipped within 24–72 hours. Processing time is separate from the time required for the package to travel to the destination.

Processing may take longer during major sales events, holidays or periods of unusually high order volume.

2. Standard Shipping

Standard shipping generally arrives within 4–10 business days after the order has been shipped.

Delivery estimates may vary depending on the destination, carrier, customs processing and other circumstances outside our control.

3. Expedited Shipping

Expedited shipping may be available for eligible destinations. Customers who need an order by a specific date should contact customer service before placing the order so that the available delivery options can be reviewed.

4. Tracking Your Order

After your order has shipped, a shipping confirmation email will be sent to the email address provided during checkout.

Tracking information may take some time to become active after the carrier receives the package.

5. Shipping Address

Please carefully check your shipping address before completing your order.

If you notice an address error, contact us as soon as possible. We may be able to correct the address before the package is shipped. Once an order has been handed to the carrier, we may not be able to change the delivery address.

6. Delivery Delays

Delivery dates are estimates rather than guaranteed arrival dates. Delays can occur because of severe weather, carrier interruptions, customs procedures, public holidays, incorrect address information or other circumstances outside our reasonable control.

7. International Duties and Taxes

For international deliveries, customs duties, import taxes or other local charges may apply depending on the destination country's rules. Customers are responsible for charges imposed by the destination country unless otherwise stated during checkout.