1. When Should I Contact NCOCON?

Please contact us as soon as possible if you receive an item that is defective, damaged, incorrect or materially different from the product description.

For an existing order, please provide your order number and clear photographs or video when appropriate so that we can review the issue.

2. Eligible Returns

Eligible items must normally be returned within 30 days of delivery and must be unused, unworn, unwashed and in their original condition, with original tags and packaging where applicable.

3. Items That Are Not Eligible for Return

For hygiene and safety reasons, the following categories are generally not eligible for return or exchange unless the item arrives defective or incorrect:

• Bodysuits
• Lingerie and sleepwear
• Swimwear
• Jewelry
• Accessories that are specifically identified as non-returnable on the product page

If a product has special return conditions, those conditions will be disclosed on the applicable product page.

4. Wrong, Damaged or Defective Items

If we sent you the wrong product, the item arrived damaged, or you believe there is a manufacturing or quality problem, please contact us before returning the item.

After reviewing the issue, we may offer an appropriate solution such as a replacement, exchange or refund, depending on the circumstances.

5. Incorrect Size or Change of Mind

Customers are responsible for reviewing the size information before ordering. If an item is otherwise correct but you ordered the wrong size or simply no longer want the item, an eligible return may be accepted subject to the conditions of this policy.

Unless the return is caused by an error or defect on our part, the customer is responsible for applicable return shipping costs.

6. Return Authorization

Please do not send an item back before contacting customer service. Returns should be approved by our customer service team first.

We will provide return instructions when your return request is approved. Packages sent to an address other than the address provided by customer service may not be accepted.

7. Refunds

Once an approved return is received and inspected, we will determine whether the return meets the requirements of this policy.

When a refund is approved, the applicable refund will normally be issued to the original payment method. The time required for the funds to appear in your account may depend on your payment provider or financial institution.

8. Shipping Charges

Original shipping charges are generally non-refundable when the return is made because of a customer's preference, incorrect size selection or other reason that is not caused by an error or defect on our part.

If the return is caused by an error on our part, we will review the situation and provide an appropriate resolution.

9. How to Request a Return

1. Contact us within 30 days of receiving the item.
2. Provide your order number and explain the reason for the return.
3. Provide photos or video when requested.
4. Wait for return instructions from our customer service team.
5. Return the item according to the instructions provided.
6. We will inspect the returned item and process the applicable resolution.