At Ncocon, customer satisfaction is always our top priority.
1. Our dedicated QC and QA teams will inspect your items prior to shipping. Our product quality is guaranteed. However, you do need to carefully and accurately check your size before buying. Please kindly reference the size chart(s) on the product page.
2. If you are not satisfied with the items you receive, we can easily arrange an exchange or a refund for you. We are here to help! Please feel free to submit a ticket if you have any issues with your order!
3. Customers can contact us within 30 days of receiving the item. If you have received a defective or damaged item, a wrong size, or a wrong product, please contact us immediately at our Email:firstname.lastname@example.org.
Temporary notice: Customers will be offered an unconditional resend or refund on orders under $50 for the product in question.
Contact to get a solution:
Steps to contact us:
Go to our Support Center and describe the issue in detail (return reason) along with your order number and SKU (product) number. For defective, incorrect, or not described items, please send us a clear picture or video of the problem.
1. Our company's issue
If our company is responsible for the issue, we will allow a return to our warehouse for a refund and or an exchange.
Once we receive the item, we will offer you a refund or resend for free a replacement at our expense.
2. Customer's responsibility
If the customer has ordered an incorrect size, or product or simply wants to exchange the item, we can allow a return too.
In that case, the customer will be responsible for the shipping fee both ways (to and from our warehouse) for an exchange. If the customer chooses a refund, we will refund the original product price. All and any shipping fees are non-refundable.
Additional notes about the Warranty
All returns must first be approved by our customer service team; if approved, you will be provided with an RMA form. Returned items without an RMA form will not be accepted.
All returned items must be in brand new condition, unused/unworn, unwashed, and come with all original tags and their original packaging.